Question 1

What am I covered for with the insurance?

Accepted Answer

Your insurance can provide financial support for:
 • Accidental dental injuries
 • UK and worldwide dental emergencies
 • Out-of-hours/urgent dentist visits
 • Emergency treatment while travelling

Your membership welcome pack will include the full policy, limits, and exclusions so you always know exactly what you're covered for.

You can also read the full policy by clicking here  (https://lloydwhyteflexiplan.co.uk/dental-practice-plans/ae-dental-benefits)

Question 2

When can I book the first appointment included in my plan?

Accepted Answer

Your first appointment can be scheduled once your first plan payment has been received.

Question 3

Is there a minimum membership term?

Accepted Answer

Yes, each SmileCare plan has a 3-month minimum sign-up period.

Question 4

When do my member discounts start?

Accepted Answer

You receive access to your exclusive member discounts immediately after your first payment is received.

Question 5

Does treatment need to be clinically necessary to receive my discount?

Accepted Answer

No. Treatments do not have to be clinically necessary to receive your member discount.

Example: if you wish to replace your existing acrylic denture to a flexible denture, as long as a flexible denture is suitable, you will still receive the 10% discount on your new denture. Simply ask your dentist and they can discuss suitable treatment options with you.

Question 6

Is there a joining fee?

Accepted Answer

Yes - a one-off £10 administration fee is added to your first Direct Debit payment.

Question 7

What cosmetic treatments qualify for 5% off?

Accepted Answer

SmileCare Plus and SmileCare Gum Health members receive a 5% discount on cosmetic options, including:

• Smile makeover packages
 • Composite bonding
 • Clear aligners
 • Veneers
 • Teeth whitening

Any treatments relating to these services (e.g. replacement teeth whitening trays, bleaching syringes and replacement aligners or retainers) also receive this discount.

Question 8

Are any treatments excluded from discounts?

Accepted Answer

Yes. There is no discount for treatment referred to a specialist, whether externally or internally within the practice (e.g. endodontics or implants by a specialist provider).

Question 9

How do I join?

Accepted Answer

You can join online in minutes, or contact your nearest Hampton Dental Care and arrange to visit the practice to sign up in-person (Coming soon)

Question 10

Do I need to have had an appointment at Hampton Dental Care already to join a SmileCare plan?

Accepted Answer

No. You can join the plan without having had a prior appointment at Hampton Dental Care.

Question 11

Can I upgrade one of my scale & polish appointments to an air polish?

Accepted Answer

Yes! Your membership plan includes a set number of scale & polish treatments each year, but you can upgrade any of these to an air polish for only £19 each.

Question 12

Do members receive a discount on additional check-ups or hygiene appointments?

Accepted Answer

Yes. If you require additional check-ups or hygiene visits beyond those included in your membership plan, these are available at a 10% discounted rate for members.

Save Even More with SmileCare by Hampton

Choose the plan that's right for you

SmileCare Essentials

Monthly price

Check-ups included per year

Scale & polish appointments included per year

Routine x-rays included?

Worldwide A&E insurance included?

Discount on general dentistry, additional hygiene treatments and emergency appointments

Discount on cosmetic treatments

SmileCare Plus

Monthly price

Check-ups included per year

Scale & polish appointments included per year

Routine x-rays included?

Worldwide A&E insurance included?

Discount on general dentistry, additional hygiene treatments and emergency appointments

Discount on cosmetic treatments

SmileCare Gum Health

Monthly price

Check-ups included per year

Scale & polish appointments included per year

Routine x-rays included?

Worldwide A&E insurance included?

Discount on general dentistry, additional hygiene treatments and emergency appointments

Discount on cosmetic treatments

Frequently asked questions

What am I covered for with the insurance?

When can I book the first appointment included in my plan?

Is there a minimum membership term?

When do my member discounts start?

Does treatment need to be clinically necessary to receive my discount?

Is there a joining fee?

What cosmetic treatments qualify for 5% off?

Are any treatments excluded from discounts?

How do I join?

Do I need to have had an appointment at Hampton Dental Care already to join a SmileCare plan?

Can I upgrade one of my scale & polish appointments to an air polish?

Do members receive a discount on additional check-ups or hygiene appointments?